Cancellation & Refund Policy

Subscription Cancellation

• You may cancel your subscription at any time from your account on the EPromo website, or by contacting us
• Cancellation stops future billing but does not trigger a refund for the current period
• You retain access to paid features until the end of your current billing cycle

Refund Policy

• All purchases are final — we do not offer refunds for unused time or unused credits
• Exception: Fraudulent or erroneous transactions reported within 7 days of purchase may be reviewed
• Refunds, where granted, are entirely at the company's discretion

How Billing Works

All EPromo subscriptions are purchased and billed directly through our website (via Razorpay), not through the Google Play Store. Google Play's billing and refund policies do not apply to EPromo purchases.

Technical Failures

If you experience a technical failure that prevented service delivery, please contact us within 3 days at support@epromo.in. We will offer a credit adjustment or technical resolution rather than a cash refund.

Contact for Billing Queries

Email support@epromo.in with your registered phone number and transaction ID for any billing or refund queries.