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Terms & Conditions

Vijay Enterprises — Last Updated: 05th July, 2025

Eligibility

You must be 18 years or older and capable of entering into a legally binding agreement to use EPromo services.

Services Provided

  • Design and run promotional WhatsApp campaigns
  • Use CRM features to manage client communication
  • Send automated WhatsApp messages after client calls
  • Schedule, track, and analyze campaign performance
  • Manage Google My Business and social media pages

App Permissions

To deliver our CRM and automation features, the app requires:

  • Phone state and call log access for post-call campaigns
  • Notification and foreground service permissions
  • Media access for uploading images and videos
  • Contacts access for CRM syncing

Payments & Subscriptions

  • Subscriptions auto-renew unless cancelled at least 24 hours before renewal
  • No refunds after a transaction is completed
  • Payments processed via Razorpay
  • Prices are in Indian Rupees (INR) and inclusive of applicable taxes

Adding Modules, Late Charge & Renewal

  • Adding a module: the app shows the price before you switch it on. With UPI AutoPay the module starts immediately and the remaining days of the current month are charged by AutoPay (your bank sends a notice before every debit). If your monthly debit is 3 days away or less, the amount is added to that bill instead. You receive a separate invoice.
  • Switching a module off: no refund or credit for the current month. You can switch it back on free until the month ends.
  • Late charge: if an AutoPay payment fails because of your account (for example low balance, or AutoPay paused or cancelled), a late charge of 5% of that payment is added once, to the retry the next night. No late charge is applied when the failure is caused by the bank, Razorpay or EPromo.
  • Failed payment for a new module: we retry for 2 days. If it still fails, only that module is switched off; the days it was used and any late charge are added to your next bill.
  • Without AutoPay: you pay through a payment link (opened in your browser) before a new module starts and before each month. There is no grace period and no late charge; modules stop when the paid month ends until you renew.

WhatsApp Integration

  • All message templates must comply with WhatsApp Business Policy
  • We are not liable for account restrictions due to policy violations by the user
  • The user is responsible for the content of all messages sent through the platform

Prohibited Activities

  • Sending spam, illegal, abusive, or misleading messages
  • Scraping or reverse engineering the platform
  • Violating third-party platform policies (WhatsApp, Google, Meta)
  • Sharing account credentials with unauthorized parties

Termination

We reserve the right to suspend or terminate accounts that violate these terms without prior notice. No refunds will be issued for terminated accounts due to policy violations.

Contact

For questions about these terms: support@epromo.in | +91-8625 90 5985 | Pune, Maharashtra, India